Terms of Service

To access the Service, you must register for an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

The Platform supports multiple user roles, including:

• Platform Administrator: Full access to all tenants, users, billing, and platform configuration
• Tenant Administrator: Management of a specific tenant's data, agents, content, and settings
• Agent: Access to agent-specific features including microsites, leads, and listings
• Client: Access to the client portal, saved searches, messaging, and profile management

Your access level is determined by the role assigned to you by the applicable administrator.

The Service is offered under multiple subscription tiers (Starter, Professional, and Enterprise), each with different features, limitations, and pricing. The current features and pricing for each tier are described on our Pricing page and may be updated from time to time.

We may offer a free trial period for certain subscription tiers. During the free trial, you have access to the features included in the applicable tier. At the end of the trial period, your subscription will not automatically convert to a paid plan unless you expressly choose to subscribe.

Paid subscriptions are billed on a monthly or annual basis, as selected at the time of purchase. All fees are stated in U.S. dollars and are exclusive of applicable taxes. You authorize us to charge your designated payment method for all fees incurred.

Subscription fees are non-refundable except as required by applicable law. If you cancel your subscription, you will retain access to the Service until the end of your current billing period.

We reserve the right to modify pricing at any time. We will provide at least 30 days' notice of any price increase. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

You retain all rights to content you upload, submit, or transmit through the Service ("User Content"), including but not limited to listings, property data, client information, marketing materials, images, and text. By uploading User Content, you grant DDG a non-exclusive, worldwide, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing and improving the Service.

You are solely responsible for all User Content you submit through the Service. You represent and warrant that you own or have the necessary rights, licenses, and permissions to use and authorize us to use your User Content as described in these Terms.

In the multi-tenant configuration, each tenant's data is logically isolated. Tenant administrators own and control the data within their tenant. Platform administrators may access tenant data for support, maintenance, and operational purposes, subject to audit logging. DDG does not claim ownership of any tenant data.

While we implement reasonable backup procedures, you are responsible for maintaining independent backups of your critical data. We are not liable for any loss of data.

The Service, including all software, code, design, text, graphics, logos, icons, images, and the overall look and feel of the Platform, is the exclusive property of DDG and is protected by United States and international intellectual property laws. These Terms do not grant you any ownership interest in the Service.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term of your subscription for your internal business purposes.

Enterprise subscribers with a white-label license may customize the visual appearance of the Platform with their own branding. This license does not transfer ownership of the underlying technology, architecture, or source code. White-label rights are governed by separate licensing terms.

If you provide us with suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, worldwide, royalty-free right to use such Feedback for any purpose without compensation or attribution.

You may terminate your account at any time by contacting us or through the account settings in the Platform. Upon termination, your right to access the Service will cease at the end of your current billing period.

We may suspend or terminate your access to the Service immediately, without prior notice, if we reasonably believe that:

• You have breached any provision of these Terms
• Your use of the Service poses a security risk to the Service or other users
• Your account has been inactive for an extended period
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

Upon termination, your license to use the Service is immediately revoked. You may request export of your data within 30 days of termination, after which we may delete your data in accordance with our data retention policies.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Florida.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Notwithstanding the foregoing, either party may bring an individual action in small claims court in the State of Florida for disputes within the court's jurisdictional limit.

These Terms, together with the Privacy Policy and any applicable subscription agreement or order form, constitute the entire agreement between you and DDG regarding the Service and supersede all prior agreements and understandings.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power outages, internet disruptions, or third-party service failures.